Your feedback is important to us

GRPSA value all feedback from children, parents, and families using GRPSA services. Complaints, compliments or comments assist us to provide high quality early education and care services.

If you wish to make a complaint, comment, or compliment, please be assured of the following:

You have the right to make a complaint, comment or compliment about any aspect of our service to you.
All complaints will be taken seriously and will be confidential
All complaints will be dealt with promptly and we will do our best to resolve any concern you have in relation to our services to you.
You will not be discriminated against in any way if you make a complaint and you can still attend normal services while any complaint is being investigated
All comments and compliments will also be reviewed by GRPSA management teams to assist in GRPSA’s continuous improvement processes to assist in the development of high quality services.

Complaints/Compliments/Comments can be lodged either verbally or in writing:
Email: admin@grpsa.com.au

All complaints will be treated with confidentiality as per GRPSA’s Complaints and Grievances Policy found here:
Complaints and Grievances Policy

Department of Education and Training (DET)
Manager Quality Assessment and Regulation Division
150 Bridge Street East
Benalla Vic 3671
(PO Box 403 Benalla Vic 3671)
(03)5771 4471
email: hume.qar@education.vic.gov.au